16CC Avaya Agent Deskphone

16CC Avaya Agent Deskphone
Part № 16CC

Описание: Agent Deskphone Avaya 16CC

16CC Avaya Agent Deskphone - разработанный для центра обработки вызовов, представляет собой экономичную модель, которая поддерживает на рабочем столе протокол SIP и базовые функции ACD (автоматическое распределение вызовов).

Технические характеристики Avaya 16CC:

  • Backlit display – 3.5” diagonal, 4 rows by 24 characters with adjustable display angle
  • 16 line appearance/feature key buttons – with dual LED’s (red, green)
  • One way, receive only speaker
  • Message waiting indicator
  • Fixed position wedge stand © 2007 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc., with the exception of FORTUNE 500 which is a registered trademark of Time Inc. All other trademarks are the property of their respective owners. 10/07
  • GCC3740 About Avaya Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.
  • Four-way navigation cluster button
  • Three contextual softkey buttons
  • Volume button – (separate volume levels in the headset, speaker, and ringer)
  • Message button
  • Telephony application button – to return to main telephone screen
  • Avaya Menu button – (options and settings access)
  • Contacts button
  • Call log button
  • Redial button
  • Release button
  • Mute button
  • Hold button
  • Conference button
  • Transfer button
  • AUX work button
  • Elapsed Call Timer
  • Agent login with optional password entry
  • Alter tone from phone when agent’s skills change
  • Text display of denial or other error conditions
  • Full reporting support through Call Management System and Avaya IQ
  • Ethernet (10/100) line interface with a secondary 10/100 port for co-located laptop or PC
  • PoE 802.3af class 2 device, also supports a local power supply
  • Two Headset jacks – conveniently located on side of phone Please Note: Headsets require use of HIS cables
  • Optional Gigabit Ethernet Adapter available
  • Contacts application – supports up to 100 entries
  • Call log – contains last 100 calls
  • SIP protocol support
  • Standards-based codec support: G.711, G.729A/B
  • Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian.
Minimum Requirements and Platform Support
  • Avaya Communication Manager 5.0 or greater
  • Avaya SIP Enablement Services 5.0 or greater
  • Local or centralized electrical power. Through an 802.3af PoE switch, or local power supply.
  • HTTP file server