16CC Avaya Agent Deskphone

Part № 16CC

Описание: Agent Deskphone Avaya 16CC

16CC Avaya Agent Deskphone - разработанный для центра обработки вызовов, представляет собой экономичную модель, которая поддерживает на рабочем столе протокол SIP и базовые функции ACD (автоматическое распределение вызовов).

Технические характеристики Avaya 16CC:

Hardware	Backlit display – 3.5” diagonal, 4 rows by 24 characters with adjustable display angle 16 line appearance/feature key buttons – with dual LED’s (red, green) One way, receive only speaker Message waiting indicator Fixed position wedge stand © 2007 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc., with the exception of FORTUNE 500 which is a registered trademark of Time Inc. All other trademarks are the property of their respective owners. 10/07 GCC3740 About Avaya Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. Four-way navigation cluster button Three contextual softkey buttons Volume button – (separate volume levels in the headset, speaker, and ringer) Message button Telephony application button – to return to main telephone screen Avaya Menu button – (options and settings access) Contacts button Call log button Redial button Release button Mute button Hold button Conference button Transfer button AUX work button Elapsed Call Timer Agent login with optional password entry Alter tone from phone when agent’s skills change Text display of denial or other error conditions Full reporting support through Call Management System and Avaya IQ Ethernet (10/100) line interface with a secondary 10/100 port for co-located laptop or PC PoE 802.3af class 2 device, also supports a local power supply Two Headset jacks – conveniently located on side of phone Please Note: Headsets require use of HIS cables Optional Gigabit Ethernet Adapter available
Software	Contacts application – supports up to 100 entries Call log – contains last 100 calls SIP protocol support Standards-based codec support: G.711, G.729A/B Supports the following languages: English, French, Spanish, German, Italian, Dutch, Portuguese, Russian.
Minimum Requirements and Platform Support	Avaya Communication Manager 5.0 or greater Avaya SIP Enablement Services 5.0 or greater Local or centralized electrical power. Through an 802.3af PoE switch, or local power supply. HTTP file server