| Platform support |
- Avaya Communication Server 1000 Release 4.5 and later
- Avaya Communication Server 2100 (initial support on Release SE10 and later)
- 1000B Media Gateway Expansion Chassis
|
| IP Contact Center Server |
- Symposium Express Contact Center (SECC) Release 4.2
- Symposium Contact Center Server (SCCS) Release 5.0
- Contact Center Release 6.0
|
| Display |
- High resolution, fully backlit, bitmapped, graphical Film Super Twist Nematic (FSTN) Liquid Crystal Display, 240 x 160 pixel, with support of eight grayscale levels
- Contrast settings, accessible via Local Tools Menu, to enhance agent and supervisor viewing experience
- Configurable backlight timer with 5, 10, 15, 20-minute, 1-hour, 2-hour settings and a “Sleep Never” option for 24x7 Contact Center environments
- Supports Unicode for expanded language and complex font presentation on the phone display
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| Footstand and adjustments |
- Desktop viewing adjustments: 32.5, 40, 47.5 and 55 degree angle height positions
- Wall mount angle: minus 5 degrees
|
| Fixed and soft keys |
- Twelve fixed business telephony keys including Hold, Goodbye,Volume Up, Volume Down, Mute, Directory, Message/Inbox, Shift/ Outbox, Quit, Copy, Expand and Services
- Four context-sensitive soft keys for easy-to-use navigation 9
- Seven dedicated Agent fixed keys with built-in LEDs: Listen/Talk, In-Calls, Not-Ready, Make Set Busy, Supervisor, Emergency and Activity 10 (default configuration)
- Seven dedicated Supervisor fixed keys with built-in LEDs: Observe Agent, Call Agent (direct line), Answer Agent, Answer Emergency, Display Agents, Interflow and Night Service (optional configuration with purchase of Supervisor Keycap kit)
- One additional programmable fixed key (“Feature Key”), which can be flexibly assigned to support a standard telephony or ACD specific feature 11
|
| Navigation cluster |
Four way navigation cluster (left, right, up, down arrows) plus Enter key 12 |
| USB |
Integrated USB port for standard USB mice, keyboards, keyboard emulation devices and powered hubs |
| Headset support |
- Integrated 1.2 Audio Gateway supports standard headset profiles (Power Class 2) for intra-office mobility up to 10m/33ft away from audio gateway
- Support for third-party wired and wireless headsets 13
- Dual headset jacks: Agent and Supervisor
|
| Call Recording |
Supports transmission of duplicate media streams with Avaya Contact Recording and Quality Monitoring (CRQM) |
| Expansion Module |
Supports 18-button Expansion Module for 1100 Series IP Deskphones Series via integrated Expansion Module/ Console port 14 |
| Color |
Graphite with Silver Metallic Bezel finish |
| Dimensions and weight |
Dimensions including footstand (HxWxD):
- 55 degree configuration: 9.05 in x 6.14 in x 7.36 in/229.9mm x 155.9mm x 187.1 mm
- 32.5 degree configuration: 7.12 in x 6.14 in x 8.48 in/180.9mm x 155.9 mm x 215.4 mm
- Minus 5 degree configuration (wallmount): 9.79 in x 6.14 in x 3.29 in/ 248.6mm x 155.9 mm x 83.6 mm
- Weight: 1.70 lbs/771 g
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| Connectivity/data rates |
- Integrated 10/100/1000 IEEE Base-T auto-sensing Ethernet Switch for shared PC access (one LAN and one PC port)
- Manually configurable for 10 and 100 Mbps speeds when used with Ethernet Switches that do not support auto-sensing
- Minimum Category 5e cabling required for Gigabit Ethernet deployment (Category 5e cable included as standard)
|
| Power |
- Supports IEEE 802.3af power standard, pre-standard Avaya and Cisco proprietary powering schemes 15
- Power dissipation: IEEE Power Class 3. 7.0 normal,13 watts peak
- Global AC power supply as option (“brick style”) supported (100/240 VAC, 50/60Hz power adapter delivering 48V DC @ 0.52A max)
- AC power cable (country specific) — separately orderable
- USB port power: 100mA power; With powered USB hub, supports up to 500mA
|
| Loudspeaker |
Integrated high-quality speaker (Listen only and Audio Paging) |
| Administration and Security |
- Supports 802.1ab Link Layer Discovery Protocol (LLDP) for network discovery and inventory management
- Static and Full Dynamic Host Control Protocol settings (Full DHCP factory default)
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